In this recent thought series by Voiceflow, they dive into how to document conversation design and how to build context while doing so.
Preview | How to Document Conversation Designs
Good conversation design documentation = good conversation design
Prototyping isn’t just a step in your process; it’s an artifact that evolves each step of the way. This will open up the opportunity for feedback and research as you go.
Conversation design is a primarily non-visual experience, but prototyping your conversation can make it tangible for stakeholder feedback and customer research. And in the end, better documentation will allow for better handoff and ensure that the conversations in your design are the conversations that get built.
Preview | 6 Ways to Build Context into your Conversation Designs
What is conversational context?
1. Dialog context
2. Context switching
3. Prime contexts
4. Contextual intents
5. Overfilled slot context
6. Environmental context